Mix Meeting Interop
Interop Process
IMPORTANT!
To request an interop, please contact your Mix Meeting sales agent. They will initiate the request process on your behalf and provide you with a link to the Mix Meeting Interop Form.
Review Mix Meeting's Interop Process before you test our routes to ensure a timely and succesful interop.
Keep in mind the following guidelines:
- Internat'l routes: A scheduled conference call or chat session with a Mix Meeting technician is required for testing
- Domestic routes: A technician will provide you with testing information via email to test at your convenience
- Interops are conducted Monday-Thursday
- Interops are conducted between 8:00am and 5:00pm CST
- Interop request times MUST be at least 24 hours after your form is submitted
- Interops MUST have complete and accurate paperwork
Please review the Mix Meeting INTEROP PROCESS before you schedule your interop.
- Speak with a Mix Meeting sales agent to discuss your product interests and request an interop. To speak with a sales agent, click the "live chat" button and select "Sales" or complete our request form.
- Contact your sales agent to request an Interop Form. The sales agent will initiate the form on your behalf and provide you with a web link to complete it.
If your information is incorrect or incomplete, it may take up to 2 business days to reschedule your interop.
- You will receive an email response from a Mix Meeting engineer with your testing information. Testing for international routes MUST be conducted via conference call or chat with a Mix Meeting technician.
- You will receive a Request Tracking (RT) status update ticket via email when testing is complete.
- Upon satisfactory interop results, you may request a contract through your sales agent.
- After succesful contracting and turn up, the client contact as listed in the Interop Form will receive an email notification and confirmation of service.
Interop FAQs
Browse through our frequently asked interop questions before you get started. If you don't see your question listed here, click the "live chat" button and select the "Support" queue to speak with a Mix Meeting agent.
INTEROP FAQS
What is an interop?
An interop, or interoperability test, is a means of checking the ability for two or more hardware or software devices to work together seamlessly. In our case, it is a means of checking connectivity between a customer's network systems and our network systems.
Mix Meeting conducts an interop with each prospective voice services customer before they are “turned up” to pass traffic over our network.
What protocols are supported?
Mix Meeting supports SIP and TDM protocols using SIP, H.323 or ISDN PRI.
What codecs are supported?
Mix Meeting supports the G.711 and G.729 for US termination products.
Do I have to have a conference/chat for my interop? What if I want one?
A conference call or chat session with a Mix Meeting technician is required if you are testing an international route. If you are testing a domestic route or DIDs, a technician will provide testing information for you to test at your convenience. However, if you wish to have a conference/chat anyways, please let your technician know.
